Please read these Terms and Conditions carefully before using the services provided by Zanobia Tourism. By accessing our website or using our services, you agree to comply with these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.
- Services Offered:
1.1. Zanobia Tourism is a travel agency that provides a range of travel-related services, including tour bookings, accommodation reservations, flight bookings, travel insurance, visa assistance, car rental, and other related services.
1.2. We act as an intermediary between you (the customer) and the service providers (e.g., hotels, airlines, tour operators) to facilitate your travel arrangements. We are not responsible for the actions, omissions, or services provided by these third-party service providers.
- Booking and Payment:
2.1. By making a booking through Zanobia Tourism, you confirm that you are at least 18 years old and possess the legal authority to enter into binding agreements.
2.2. You are responsible for providing accurate and complete information during the booking process. Any inaccuracies or incomplete information provided may result in the cancellation of your booking or refusal of service.
2.3. Prices displayed on our website are subject to availability and may change without prior notice. The final price for your booking will be confirmed during the checkout process.
2.4. Payment for bookings is typically required at the time of reservation, unless otherwise stated. We accept various payment methods, such as credit cards, bank transfers, or digital wallets, depending on the available options and your location.
2.5. If payment is not received within the specified time frame or as agreed upon, Zanobia Tourism reserves the right to cancel your booking.
- Cancellations and Modifications:
3.1. Cancellation and modification policies for bookings made through Zanobia Tourism may vary depending on the specific service, supplier, or tour operator. The applicable policies will be provided during the booking process, and you are responsible for reviewing and understanding them.
3.2. To cancel or modify a booking, you may need to notify Zanobia Tourism or the relevant service provider within the specified cancellation or modification period. Failure to adhere to the applicable policy may result in charges or penalties.
3.3. Refunds for canceled bookings are subject to the cancellation policies of the service providers involved. The refund eligibility and any associated charges or penalties will be outlined in the respective provider’s terms and conditions.
- Travel Documents and Requirements:
4.1. It is your responsibility to ensure that you possess valid travel documents, such as passports, visas, and any other necessary permits, before your departure. Zanobia Tourism can provide visa assistance services, but the final decision regarding visa issuance rests with the relevant authorities.
4.2. You must comply with all applicable laws, regulations, and requirements of the destination(s) you are traveling to. Zanobia Tourism is not responsible for any consequences resulting from your failure to comply with these laws or requirements.
- Limitation of Liability:
5.1. Zanobia Tourism acts as an intermediary and is not liable for the acts, omissions, errors, or negligence of third-party service providers or suppliers.
5.2. We are not responsible for any loss, damage, injury, delay, or inconvenience caused during your travel or stay, including but not limited to accidents, illnesses, missed flights, or any other disruptions.
5.3. In no event shall Zanobia Tourism be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of our services.
- Intellectual Property:
6.1. All content on the Zanobia Tourism website, including text, images, logos, trademarks, and graphics, is the intellectual property of Zanobia Tourism and its affiliates. You may not use, reproduce, modify, or distribute any of the content without our prior written consent.
- Governing Law and Jurisdiction:
7.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Dubai.
- Changes to Terms and Conditions:
8.1. Zanobia Tourism reserves the right to modify or update these Terms and Conditions at any time without prior notice. The updated terms will be effective upon posting on our website. It is your responsibility to review these terms periodically for any changes.
- Severability:
9.1. If any provision of these Terms and Conditions is deemed invalid, illegal, or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
If you have any questions or concerns about these Terms and Conditions, please contact us using the contact information provided on our website.
Last updated: June 2023
