At Zanobia Tourism, we understand that plans can change, and we aim to provide flexibility to our customers. This Cancellation Policy outlines the guidelines and procedures for canceling bookings or tours made through our services. Please read this policy carefully before making any reservations.
- Cancellation of Bookings:
1.1. Accommodation Bookings:
– Cancellation policies for accommodations may vary depending on the specific property, room type, and rate selected. During the booking process, you will be provided with the applicable cancellation policy for your chosen accommodation. Please review the terms and conditions carefully before confirming your reservation.
– To cancel an accommodation booking, you may be required to notify Zanobia Tourism or the accommodation provider within the specified cancellation period, which is typically stated in the booking confirmation or terms and conditions. Failure to adhere to the cancellation policy may result in charges or penalties.
1.2. Tour and Activity Bookings:
– Cancellation policies for tours and activities may vary depending on the nature of the experience and the tour operator’s terms and conditions. The applicable cancellation policy will be provided during the booking process.
– To cancel a tour or activity booking, you may need to notify Zanobia Tourism or the tour operator within the specified cancellation period. Failure to comply with the cancellation policy may result in charges or non-refundable fees.
- Refunds and Charges:
2.1. Accommodation Bookings:
– Refunds for canceled accommodation bookings are subject to the cancellation policy of the specific property. Depending on the cancellation period and the terms and conditions set by the property, you may be eligible for a full or partial refund, or there may be cancellation fees or penalties applied.
– Any refund due will be processed in accordance with the property’s refund policy and may take a certain period to be credited back to your original payment method.
2.2. Tour and Activity Bookings:
– Refunds for canceled tour and activity bookings are subject to the cancellation policy set by the tour operator. The refund eligibility and any associated charges or penalties will be outlined in the tour operator’s terms and conditions.
– Refunds, if applicable, will be processed in accordance with the tour operator’s refund policy and may be subject to a processing fee or deduction for non-refundable expenses incurred by the operator.
- No-Shows and Late Arrivals:
– If you fail to show up for a booked tour, activity, or accommodation without prior notice or arrive late, you may be subject to cancellation fees or penalties as per the provider’s terms and conditions. It is important to arrive on time or inform the relevant party if there are any changes to your schedule.
- Communication and Cancellation Procedure:
– To cancel a booking, please contact Zanobia Tourism or the designated provider as soon as possible, following the instructions provided in your booking confirmation or the specific provider’s terms and conditions.
– It is essential to obtain cancellation confirmation in writing or via email for documentation purposes.
- Exceptions:
– In cases of exceptional circumstances beyond your control, such as natural disasters, airline or transportation disruptions, or unforeseen events, Zanobia Tourism will work with you and the relevant service providers to find suitable alternatives or resolutions.
Please note that specific cancellation policies may vary depending on the service, supplier, or specific circumstances. We recommend reviewing the cancellation policy provided during the booking process and contacting our customer support team for further assistance or clarification.
Last updated: JUNE 2023
